You do a search using the Universal search box in the uppr right corner,but it nevers finishes. Here's what to do.
Close out of Act! on all machines accessing the database
From the server, press the Windows key + R on your keyboard
In the Run dialog, type services.msc and press enter
Right-click on Act! Service Host and select Restart
Launch Act! and test Universal Search
If you are using a Remote database, do the same thing above as the index files reside on the same machine as the database.