This is the official statement regarding the third-party licensing software used in Act! and is addressing current users of Act! v18.
In accordance with the Act! Support Obsolescence Policy, support for your version of Act! - Act! v18 - ends on November 30, 2018. After this date, no further Service Packs, Hotfixes, or compatibility updates will be delivered for Act! v18.x products, and you will no longer be eligible to receive support for any issues encountered with your product.
Important Notice: We have recently been informed that an embedded third-party software component of Act! that facilitates licensing services is being discontinued by the manufacturer at the end of this year. As of January 1, 2019, certain common actions you may take that interact with the current licensing component will cause Act! to fail and you will no longer be able to access your database. Examples of these common actions include but are not limited to attempting to install Act! on new hardware, modifying existing hardware, and modifying your user count.
To ensure uninterrupted access to Act! in 2019, we strongly recommend that you upgrade to the current version of Act! (v21) by December 31, 2018.
Should you elect not to upgrade to Act! v21 we have decided to make available a one-time update for v18.x products that seeks to address this specific issue in January, 2019. We cannot and do not make any representations as to how long this one-time update will provide the functionality of Act! that you expect. Please note that this decision to provide you with the update in this instance shall not be precedent, or require us to provide, neither now or in the future, any fixes for additional issues that may or will arise after the date of obsolescence as specified in the Act! Support Obsolescence Policy.